Política de envío

Where we ship

We currently ship to addresses within the United States, including APO/FPO/DPO military addresses. We do not ship internationally at this time.

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 2:00 PM Eastern Time, or on weekends or holidays, begin processing the next business day. During promotions or high-volume periods, processing may take slightly longer.

Shipping rates and delivery estimates

Shipping rates and estimated delivery times are calculated and shown at checkout based on your address, the items in your order, and the shipping method you choose. Delivery estimates begin once your order ships and are provided by the carrier; they are not guaranteed.

Shipping restrictions

Some items, such as fuel containers or oversized parts, may have carrier restrictions or require ground shipping only. Where this applies, only eligible shipping methods will be offered at checkout.

Order tracking

When your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Address accuracy

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice an error, contact us right away and we will try to update it before the order ships. Packages returned to us as undeliverable may be reshipped at the customer's expense or refunded minus shipping costs.

Lost, late, or damaged packages

If your tracking shows delivered but you cannot find your package, please check with neighbors and your local carrier office, then contact us within 7 days. If your order arrives damaged, contact us within 7 days of delivery with photos, and we will make it right as described in our Return and Refund Policy.

Contact

Questions about shipping? Email ketronenterprisesinc@ketronenterprisesinc.com or call (423) 967-7724.